Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?
We accept credit/debit cards, cash on delivery (COD), and select buy-now-pay-later options.

Is my payment information secure?
Yes, all transactions are encrypted and processed through secure payment gateways.

Shipping & Delivery

Do you ship across the UAE?
Yes, we deliver to all emirates in the UAE.

How long does delivery take?
Standard delivery takes 3-5 business days, express delivery 1-2 business days.

Products

Are bikes assembled when delivered?
Bikes arrive partially assembled with instructions for final assembly. Professional assembly may be available in select areas.

Do you offer warranties?
Yes, all bikes come with manufacturer warranties. Warranty terms vary by brand.

Returns

Can I return my bike?
Yes, unused bikes in original condition can be returned within 14 days of delivery.

How do I start a return?
Contact us at info@alwaselbicycle.com with your order number to initiate a return.