Refund policy

Refund & Return Policy – Alwasel Bicycle

We want you to be satisfied with your purchase.

Return Eligibility
You may request a return within 7 days of receiving the item if:
• The item is unused
• The item is in original packaging
• The product is in resalable condition

Non-Returnable Items
The following items cannot be returned:
• Used products
• Items damaged due to misuse
• Clearance or sale items
• Custom ordered products

Return Process
To initiate a return:

1. Contact us at alwaselbicycle@gmail.com
2. Provide your order number and reason for return
3. Our team will provide instructions for returning the item

Refund Processing
Once the returned product is received and inspected, refunds will be issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable.